- Alpine racing ski boots. More specifically, "plug style" boots that require grinding, sole and canting work.
- Mountaineering boots, specifically Double Mountaineering Boots used for expeditions to places like Denali, Acongagua or Mount Everest. These could be mountaineering specific boots or backcountry skiing boots purposed for trips to remote or high elevation locales (above 18,000 feet). Also included would be customers needing fitting for boots for polar expeditions.
- Purchasing backcountry skiing boots for expeditions to places like Denali, Cho Oyu, Acongagua or Lhotse. Also included would be customers using backcountry boots and tech style bindings for ski crossings of Antarctica, Greenland the Arctic Ocean or other similar locales.
- Fitting and adjustment situations that are well outside the bell curve and will likely be a multi-day or week project to fit for boots. These customers sometimes fall in the "medical condition" category, had a significant injury. You know who you are. Honestly, the clock is off for you folks. It's going to take how long it takes, and we're going to examine all option. This IS NOT the category for people who "have always been told they have wide feet."
There is a $200 deposit fee for this appointment. These projects always take longer and require a higher level of expertise. The fee will first be applied to labor and then parts and supplies, including footbeds and liners.
If you no-show your appointment we will not refund the $200 fee. However, you can reschedule your appointment using the email confirmation you received up to 24 hours before your scheduled appointment for no cost. There is no fee to change your appointment time. Cancellations up to 24 hours before appointment will be refunded the full $200 minus a $5 fee the scheduling website charges us per transaction. Cancellations within 24 hours of the appointment will not be refunded, so plan ahead. There is no fee to change your appointment time. You can change your appointment time online. To cancel email us at [email protected].
An exception to all of this is sickness. We have an extremely small staff and if any of us catch a cold it could literally close the shop. This happened numerous times last year. We're extremely strict when staff members get sick - nobody is allowed to work with so much as a sore throat. We ask the same of you. If you wake up the morning of your appointment we will move your appointment free of charge to a better time. Email us at [email protected]. Please do not come to our shop sick. We realize this loophole in the 24 hour policy opens us up to abuse, but we believe the mountains are not entirely benevolent, and evil behavior like lying about being sick to your friendly (or occasionally surly-but-really-skilled) bootfitter will be dealt with in time by the mountains. The mountains claim many lives every year...that's why there are so many ravens.
